Falkon AI

Senior Solutions Engineer

Full-Time in Seattle, WA - Remote OK - Mid Level - Engineering

At Falkon, we are building a new system of intelligence that empowers organizations to monitor, analyze, and improve the metrics that drive their business. Having lived through years of bad metrics meetings and reactive analysis fire-drills, we've developed a unique way to combine machine learning, automation, and human intuition to enable decision-makers to understand and act on their top KPIs.

We are now looking for a solutions engineer to unlock our next phase of growth as we onboard more customers to our platform! Through your mix of strong technical skills and deep customer empathy, you'll play a critical role in the successful onboarding, engagement, and retention of customers through defining success criteria, developing data ingestion pipelines, and deploying customer configurations to our platform. You'll further play a crucial role in shaping product direction for our next-generation business analytics platform. As an early and critical member of our growing team you will also shape our internal processes, hiring plans, and company culture.

As a Greylock and Trilogy Equity Partners backed seed-stage startup, we are a fast-growing company working with cutting edge technology to solve some of the biggest challenges in business intelligence and organizational strategy. Our team is made up of product, engineering and research veterans with years of experience at Microsoft, Amazon, Dropbox, Amperity, Convoy and Zulily.

If you have experience as a solutions engineer for a pilot-driven sales process in a data-heavy SAAS company, we want to talk!

What will you do?

  • Architect platform integration plans, deploy data pipelines, implement customer metrics and KPIs in the Falkon platform, and verify their accuracy and utility
  • Lead the technical implementation of pilot engagements with new customers
  • Partner with the sales on prospect discovery and pilot qualification
  • Deeply understand the customer's data landscape and models, metrics and dimensions, and business processes to ensure their effective representation on the Falkon platform
  • Build reusable data connectors and integrations with commonly used data sources
  • Automate the onboarding process through scripting and identifying product gaps
  • Partner with Product team to identify product improvement opportunities based on observation and customer feedback

What skills are we looking for?

A successful solutions engineer will have:

  • 3+ years of experience in a comparable solutions or sales engineer role at a SAAS startup
  • Solid, demonstrated knowledge of SQL
  • Demonstrated programming ability in Python
  • Creativity, persistence, and inquisitiveness about analytics, BI, and enterprise data warehouses, and the desire to help enterprises solve problems in new ways
  • Familiarity with commonly used cloud data warehouses (Snowflake, Redshift etc)
  • Familiarity with AWS cloud platform and cloud application architectures.
  • Bachelor's degree in Computer Science, Computer Engineering or equivalent relevant work experience.

Additional nice-to-have skills include:

  • Working familiarity with data models and business objects for common software platforms such as Salesforce
  • Continuous-improvement mindset with a focus on automation and improving efficiency, such as through scripting experience